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FAQs

Q:
How much does it cost to become a Discovered Artist?
A:
DiscoveredArtist.com offers five membership options to suit your artistic level and budget.
Q:
Why does DiscoveredArtists.com charge a commission rate?
A:
The commission rate covers DiscoveredArtists.com's services and allows us to operate the site. It is the amount deducted from each sale you make on the site. Commission rates are calculated on the final sale price of your artwork.
Q:
Why does DiscoveredArtists.com offer different commission rates?
A:
Artists are in different stages of their selling careers. Some artists are very new to selling and don’t have the pricing power that more experienced and established artists have. As such, we offer varying levels of commission rates to accommodate each artist’s specific situation. Newer artists are charged a lower commission rate, while more established artists are charged a higher rate.
Q:
Are there any additional fees?
A:
Yes. A 3% processing fee is deducted from all sales to cover credit card processing charges. One way for you, the artist, to offset this fee is to upwardly adjust the sale price of your artworks.
Q:
Who sets the price for my individual pieces of work?
A:
You, the artist are responsible for pricing your works. You price each piece of work when you upload and add a new piece to your gallery.
Q:
How can I price my work to offset the cost of sale (commission rate + processing fee)?
A:
All artists on DiscoveredArtists.com will incur a cost of sale for each piece they sell on the site. The cost of sale includes the commission you pay to discoveredartists.com, plus a 3% processing fee.
Q:
Can I try DiscoveredArtists.com for free?
A:
Yes. Every membership includes a 10 day trial period. If after your first 10 days on the site you decide that DiscoveredArtists.com is not right for you, cancel your membership and your annual fee will be refunded to you.
Q:
How do I pay for my DiscoveredArtists.com membership?
A:
You can pay for your DiscoveredArtists.com membership in several ways. You can use a credit card, a debit card or a U.S. bank account to pay for your annual membership. We will be integrating PayPal into this mix at some point soon.
Q:
Is my credit card or bank account information safe with DiscoveredArtists.com?
A:
Yes. DiscoveredArtists.com is committed to providing an extremely secure environment for its artists and art buyers. All transactions on DiscoveredArtists.com are protected using SSL encryption standards. DiscoveredArtists.com's strong security philosophy and practices ensure that personal information is always safe; for sellers and buyers alike.
Q:
Can I pay for my annual membership by mail or an International checking account or some other method?
A:
Unfortunately, no. At this time, DiscoveredArtists.com only accepts credit card, debit card and U.S. bank account payments. In the future, we will offer our International artists the ability to pay via their bank accounts, as well.
Q:
I live in Europe or some other country outside the United States. Can I still become a member?
A:
Absolutely. One of DiscoveredArtists.com's primary business objectives is to create an International artistic environment. DiscoveredArtist.com travels around the world to promote the site to both artists and buyers. It is our goal to build the most internationally diverse art gallery on the web.
Q:
How many pieces of artwork can I display on DiscoveredArtists.com?
A:
There is no limit. Feel free to upload, display and sell your entire body of work.
Q:
What types of Artwork does DiscoveredArtists.com accept on the site?
A:
DiscoveredArtists.com is an artist’s marketplace dedicated to showcasing decorative, original works of art from three main artistic categories: Paintings, Photography and Art Objects. DiscoveredArtists.com does not accept works from jewelry makers, clothing designers, furniture makers or any type of hand-made crafts. This site’s primary purpose is to represent the works of wall art artists, photographers, sculptures, glass designers and potters.
Q:
What types of items can't I display on DiscoveredArtists.com?
A:
DiscoveredArtists.com is an online art gallery. Do not attempt to display anything other than art. While the definition of "art" can be somewhat subjective, use your best judgment. Personal photos of your vacation, cat or girlfriend are good examples of what not to post on this site. Also, do not attempt to post anything that could be considered explicitly pornographic in nature. These types of posts will not be tolerated on this site. DiscoveredArtists.com reserves the right to remove these images from public view, cancel your membership and prevent you from ever using our services again. Further to this, DiscoveredArtists.com is not in the business of artistic censorship. One person's definition of "art" may be deemed inappropriate by another. As such, DiscoveredArtists.com has implemented a good faith system of categorizing artworks, where it is the artist's responsibility to assign their works to the appropriate "Child Friendly" category. For more information or questions on this subject send an email to askbrian@discoveredartists.com.
Q:
I have another question that is not listed here. Where can I go?
A:
The sidebar on the left side of this page contains links to many common questions and answers related to using this site. Please take a look at these links now. If you are still unable to find the answer to your question, please feel free to write your question to artistsupport@discoveredartists.com, or call our 24 hour help line at 1-877-711-1167
Q:
What is the Artist's Referral Program?
A:
The DiscoveredArtists.com Referral Program is a great way for you to generate extra income by referring other artists to the site.
Q:
How does the Artist's Referral Program work?
A:
The DiscoveredArtists.com Referral Program is an extremely simple and straight-forward program. Simply refer a new Artist to DiscoveredArtists.com and earn $5 when they become a new member of the site.
Q:
Is there a limit on the number of artists I can refer?
A:
There is no limit to the number of artists you can refer and no limit to the amount of additional income you can earn by referring artists to the site.
Q:
What do I have to do to participate in the Artist's Referral Program?
A:
Beyond telling all of your artist friends and colleagues about DiscoveredArtists.com and encouraging them to become members, you have to do nothing to participate. All new artists that you refer will be asked to indicate who referred them to the site when they sign-up. All they will need is the email address you provided when you became a member. It’s that simple.
Q:
What are the best ways to promote the Artist's Referral Program?
A:
1. Make a list of all your artist friends, associates, classmates, etc. 2. Send them an email inviting them to check out DiscoveredArtists.com. 3. Let them know that if they become a member, you will receive a $5 referral bonus. 4. Encourage them to become a member and then refer their friends, etc., at which point they will receive referral bonus money.
Q:
When are Artist's Referral Program bonuses paid?
A:
DiscoveredArtists.com pays out Artist's Referral Program bonuses on the 1st and 15th of every month.
Q:
How are Artist's Referral Program bonuses paid?
A:
Depending on how you set-up your payment option when you became a new member, payments will either be made via a business check or deposited directly into your personal checking account.
Q:
How are my referrals tracked?
A:
Referrals are tracked through the email you provided when you became a DiscoveredArtists.com member. This is your unique ID. DiscoveredArtists.com has provided a tool for you to track your referral statistics and earned bonuses. Once you are an Active member and you have participated in the referral program, you can view your Artist's Referral program statistics.
Q:
How do I cancel my DiscoveredArtists.com membership?
A:
You can cancel your Membership at the Cancel My Membership page. Once there, click the "Cancel My Membership" button. You will be asked to log-in and confirm your cancellation, at which point the status of your account will change from "Active" to "Inactive". You will receive an automatic email notification confirming your cancellation.
Q:
Can I get a refund?
A:
Unfortunately, DiscoveredArtists.com does not issue any refunds for active memberships. Only if you decide to cancel your membership within the 10 day trial period will you receive a refund.
Q:
What if I have pending sales when I decide to cancel my membership?
A:
If at all possible, you should attempt to fulfill all open orders prior to cancelling your membership. If at the time of your cancellation you have pending sales, you should make every effort to complete the order, or issue a refund to the buyer.
Q:
I canceled my membership but need to retrieve information on a previous sale(s); can I still access that information?
A:
All previous sales information can be retrieved for 30 days from the day you canceled your membership. After 30 days all of this information is permanently deleted from the DiscoveredArtists.com database.
Q:
Can I reactivate my Membership after it has been canceled?
A:
Yes. You have 30 days from the day you canceled your membership to reactivate it in good standing. Simply go to the Cancel My Membership page and click the "Reactivate My Membership" button. Please keep in mind that you will not be able to reactivate your membership after 30 days of your initial cancellation.
Q:
What is a Chargeback?
A:
A Chargeback, or sometimes referred to as a Reversal, is when a buyer rejects a charge on their credit card. The most common reasons for a chargeback are:
Q:
Who is ultimately responsible for a Chargeback?
A:
The Artist. While DiscoveredArtists.com will assist the Artist in every way to resolve the issue, the Artist is solely responsible for returning any funds they received involved in the chargeback.
Q:
What happens if a buyer issues a Chargeback?
A:
With DiscoveredArtists.com's assistance, the Artist will have an opportunity to explain their case to the credit card company. If the buyer's credit card company upholds the chargeback, then the Artist must return all funds related to the chargeback to DiscoveredArtists.com within 5 days of the resolution.
Q:
How can I avoid a Chargeback?
A:
1. Ship all orders promptly. 2. Issue all refund requests in a timely manner. 3. Ship all orders with a tracking number, bill of sale and certificate of authenticity. 4. Always make yourself available to the buyer in case they have any questions or concerns.
Q:
What is the Child Friendly Classification?
A:
DiscoveredArtists.com is not in the business of artistic censorship. However, one person's definition of "art" may be deemed inappropriate by another. Some artworks posted on this site may be considered inappropriate for children. As such, DiscoveredArtists.com has implemented a good faith system of categorizing artworks, where it is the artist’s responsibility to assign their works to the appropriate “Child Friendly” category.
Q:
How is the Child Friendly Classification applied to artworks on this site?
A:
It is the artist’s responsibility to classify each piece of their work as Child Friendly, or not. Child Friendly classifications are assigned at the time you upload a new piece of art to your gallery. Art buyers are given the option to remove pieces of work that are flagged “Non Child Friendly” from any of the searches they perform on the site.
Q:
What if I come across art listed as Child Friendly when, in my opinion, it should be classified otherwise?
A:
If you find art that you feel has been incorrectly classified as Child Friendly, please notify DiscoveredArtists.com by sending an email to artistsupport@discoveredartists.com. Please type “Child Friendly Violation” in the subject line of your email. The body of your email should simply contain the offending artist’s name and the title of the piece or pieces in question. We will review the art, notify the artist and reclassify the art as needed.
Q:
How is my email address used on DiscoveredArtists.com?
A:
Your email address is used in a number of ways: 1. It is used to welcome you when you first become a member of DiscoveredArtists.com 2. It is used in conjunction with your password to log-in to the site. 3. It is used to notify you when someone has purchased your art. 4. It is used to communicate to you any important information related to your account or the site. 5. It is used to send invitations to you for DiscoveredArtist.com events. 6. It is used to notify you of Members Only offers and discounts. 7. It is used to answer any questions you submitted to DiscoveredArtists.com via email.
Q:
Does DiscoveredArtists.com spam its members?
A:
Absolutely not. DiscoveredArtists.com will never send advertisements or other unrelated information to your email address.
Q:
Does DiscoveredArtists.com sell my email address to other companies?
A:
No. Your email address will never be sold to outside companies. Your email address is used strictly for DiscoveredArtists.com business only.
Q:
How do I change my email address on DiscoveredArtists.com? (REWRITE)
A:
You can change your email address in the Artist's Profile Manager section of the Artist's Administrative Tool.
Q:
What if I forget my email address and can't log-in?
A:
Go to the Forgot Your Email or Password link to resolve the issue.
Q:
What if I forget my email address and can't log-in?
A:
Go to the Forgot Your Email or Password link to resolve the issue.
Q:
How much does it cost to become a Discovered Artist?
A:
DiscoveredArtist.com offers five membership options to suit your artistic level and budget. Plan 1 is perfect for artists who are just getting started as an online artist. This plan costs $99 per year and has a low 6% commission rate. This plan is ideal for artists who don’t yet have a lot of pricing power for their art. Plan 2 is ideal for those artists who are on a fast path to becoming established and have confidence in their ability to sell online. This plan costs $79 per year and has an 8% commission rate. Plan 3 is for those artists who have firmly established themselves and who are experienced at selling their art online. This plan costs $59 per year and has a 10% commission rate. Established artists have more pricing power than beginning artists and can therefore more easily pass along their sales cost to buyers. Our Advanced Seller plan is for the online selling elite. This membership plan is for those artists who are superstars, both online and offline. Artists wishing to sign-up as a DiscoveredArtists.com Advanced Seller must be approved by a staff member and must meet several stringent enrollment criteria. This plan costs $0 per year and carries a negotiable commission structure. For more information, please click here. (Popup Artists: FAQ 1) Our Student Artist plan is for student artists who are actively seeking a career in art and who are currently enrolled in art classes either in high school, college, or an accredited institution. There are a few conditions that must be met prior to signing up as a DiscoveredArtists.com Student Artist. Those conditions can be viewed here. (Popup Artists: FAQ 2)This plan costs $50 per year and has a 0% commission rate.